Appointment / Booking:

• Our services are by appointment only. We may, however, accommodate walk-ins in the event of last-minute cancellations.

• Appointments can be booked online via our website or by calling our salon directly.

• Please ensure you provide accurate contact information when booking to receive confirmations and reminders.

• For any modifications related to your appointments, we appreciate prompt notification via direct call or text.

• In the event there is an error in your service booking upon your visit, we are committed to assisting within our operational limits. That said, the responsibility for any booking inaccuracies remains with the client.

• Group bookings of 4 or more individuals are best arranged via email to ensure an efficient reservation process. A gratuity of 20% will be automatically applied for groups over 4 people.

Arrival Time:

• Please arrive no later than 15 minutes after your scheduled appointment time, due to our limited availability and the constraints of our staff's schedule.

• If there's a possibility you might arrive late for your appointment, kindly inform us in advance via text. Timing shifts in our appointment-based services may impact the reservations of other clients.

• Late arrivals may result in reduced service time to ensure that subsequent appointments are not affected.

• Without prior notice, an appointment will be considered a no-show if the client fails to arrive within 20 minutes of their allocated time.

Cancellation and Rescheduling:

• Kindly provide at least 24 hours' notice for cancellations or rescheduling requests.

• If you cancel or modify your appointment with less than 24 hours' notice, you will be charged 50% of the appointment cost.

• No-shows, or failing to show up for your appointment without notifying us, will incur the full service price.

• If you arrive for your scheduled appointment but opt to cancel the services you booked, please be aware that our cancellation policy's fees will still apply. This recognizes the exclusive time reserved for you and compensates our technicians for their time.

Payment:

• We accept credit/debit cards, cash, contactless payments, and gift cards.

• Payment is due upon completion of your services.

• A credit/debit card is required to hold and confirm your reservation.

Health and Safety:

• Please notify our staff if you have any allergies, medical conditions, or are currently pregnant. This ensures that all treatments are suitable for you.

• Our salon maintains strict hygiene standards. All tools and equipment are thoroughly sterilized after each use.

Pets:

• We always WELCOME your furry friends as long as they are well-behaved companions to ensure the best relaxing service for you and others.

Feedback:

• If you experience any issues with your nails, such as chipping, within 7 days of service, please notify us. We are committed to addressing and rectifying the matter to your satisfaction.

• Please don’t hesitate to reach out to our management if you have any suggestions or concerns.

By booking an appointment with Urban Nail Box, you acknowledge that you have read, understood, and agreed to these policies. We thank you for your understanding and look forward to serving you!